While the name Rental Home Management Services incorporates much of what the company represents, it’s really just the tip of the iceberg. Gail Moncla, CPM, MPM, and her staff seem to have perfected a business model that speaks to both the tenant and the homeowner in this competitive world of managing rental homes.
“We manage people,” explains Gail, founder and president of Rental Home Management Services, which has provided quality assistance to clients with single-family, unfurnished homes in Central Florida since 2009.
Gail has created a family-like atmosphere of trust and kindness among her staff and clients. The company’s mission of attracting and retaining employees and vendors who deliver exceptional service to its clients is designed to make the rental and management of a home a positive experience. Rental Home Management Services currently manages 500 homes, a testament to the trust and confidence homeowners have in Gail and her loyal staff of 10. Her employees, on average, stay with Gail for nine years.
“Life is too short to argue over little things,” Gail says. To that end, managers are given leeway in resolving client disputes. And unlike other property management companies, tenants are encouraged to come by to pay rent and visit with their property manager. Plus, all clients have Gail’s mobile phone number. At Rental Home Management Services, transparency is king.
Keeping her employees, vendors, and clients happy with constant communication has become Gail’s recipe for success. Before Rental Home Management Services, she had equal success for 20-plus years with a similar management company. Gail, a Florida licensed real estate agent and instructor, has studied property management best practices extensively both in the United States and abroad.
Homeowners and small investors with homes to rent come to Rental Home Management Services with certain expectations, and for Gail and her staff, the devil is in the details. Focusing on delivering simple things like making on-time payments (to landlords and vendors), providing quality maintenance when needed, and fostering positive tenant relationships keep Rental Home Management Services a step ahead of the competition.
Satisfied tenants stay in their homes longer, and on average, tenants remain in homes managed by Rental Home Management Services for 30 months. That saves landlords the compulsory expenses of preparing a home for the next tenant. It also saves moving expenses for the tenant themselves.
The company conducts a variety of due diligence on its tenants, which homeowners fully appreciate. Besides criminal background checks, the staff vets the tenant by checking previous rent payment history and eviction records, and conducts an extensive search to be sure they are who they say they are when filling out the application. The only problem now is there are more would-be tenants than homes to rent.
“We need inventory,” Gail stresses, noting the Mid-Florida Multiple Listing Service reported only 368 single-family homes for rent in December. “More people are opting to rent instead of buy, and those with families and pets are looking for a single-family home, not condos or apartments.”
For those homeowners who are considering putting a property up for rent, Gail says they would be entering a market that is providing positive returns as rents continue to increase as demand rises.
The family-like atmosphere Gail creates on the job carries over from her personal life. She has been married to her husband, Milan, for 32 years, and they have three children and six grandchildren who all live within a few miles of each other, as does Gail’s 95-year-old mother. Born in Alaska, Gail has lived in Central Florida since 1972.
Rental Home Management Services has an A+ rating with the Better Business Bureau and is a member of the Institute for Real Estate Management (IREM), the National Association of Residential Property Managers, and several chambers of commerce.
“Our goal is to take the frustration out of renting every step of the way for tenants and owners,” Gail says. “We just ask them to relax and let us take care of everything.”